We offer a considered returns and exchanges service. If you’re not satisfied with your purchase, you may return it within 14 days for an exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
Payment is arranged directly with our client service team. For many pieces, in place of instant online payment, we use our Reserve & Confirm service: you express your interest, and our team confirms availability, the final total in Qatari Riyal, and secure payment arrangements with you before anything is finalised.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please see our Shipping & Delivery page for more details.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Each product page lists the dimensions and essential details of the piece. Should you wish for additional measurements, photographs or guidance before acquiring, our team is glad to assist — simply contact us.
Many acquisitions are prepared and dispatched with care soon after confirmation, so changes or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
Care instructions can usually be found on the product’s care label or on the product page itself. We recommend following the provided guidelines to ensure the longevity and quality of your items.
Yes, we offer online ordering with shipping options available. Contact us for more information.
Absolutely! Join our newsletter to receive exclusive offers, promotions, and news of new arrivals, collections and events. You can sign up at the bottom of our homepage.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.