Trilogie Co W.L.L. (“Trilogie”, “we”, “us”) is committed to protecting the privacy of those who visit our boutique at The Pearl, Doha, and who engage with us online. This policy explains what information we collect, how we use it, and the choices available to you. It applies to our website, our boutique and our concierge services, and should be read together with any terms presented at the point of purchase.
Information We Collect
We collect information that you provide to us directly and information gathered automatically as you use our website. This may include:
- Contact and identity details, such as your name, address, telephone number and email address.
- Order and delivery information, including the pieces you reserve or purchase and your delivery preferences.
- Payment details, processed securely by our payment partners; we do not store full card numbers.
- Correspondence and appointment requests submitted through our forms, by email or in the boutique.
- Technical and usage data, such as your device, browser and the pages you view, collected through cookies and similar technologies.
How We Use Your Information
We use your information to fulfil and deliver your orders, to administer our Reserve & Confirm service, to arrange appointments and respond to enquiries, and to provide the personal, white-glove service for which Trilogie is recognised. With your consent, we may also share news of collections and events that may be of interest to you. You may withdraw this consent at any time.
Cookies and Analytics
Our website uses cookies and comparable technologies to enable essential functions, to remember your preferences and to understand how the site is used. We may employ analytics services to improve our content and presentation. You may manage or disable cookies through your browser settings, though certain features may not function fully as a result.
Sharing With Service Providers
We do not sell your personal information. We share it only as necessary with trusted providers who act on our behalf — including delivery and logistics partners, payment processors, and technology and communications suppliers — and only to the extent required to perform their services. These providers are bound to handle your information confidentially and securely. We may also disclose information where required by applicable law or to protect our legitimate interests.
Data Security
We maintain appropriate technical and organisational measures designed to protect your information against loss, misuse and unauthorised access. While no method of transmission or storage is entirely secure, we treat your information with the same discretion and care that distinguishes every aspect of our service.
Data Retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, to satisfy our legal, accounting and regulatory obligations, and to resolve any disputes. When information is no longer required, we take reasonable steps to delete it securely or to anonymise it. Typical retention periods are kept under review and may be set out in [retention schedule].
Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or update it, request its deletion, and object to or restrict certain uses. You may also ask to receive a copy of the information you have provided. To exercise any of these rights, please contact us using the details below; we may need to verify your identity before responding.
Changes to This Policy
We may amend this policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on this page, and material changes will be indicated by an updated effective date of [date].
Contact
For any question concerning your privacy or this policy, or to make a request regarding your information, please write to us at info@trilogieco.com or contact us at +974 4442 3484. Our registered address is [registered address], Doha, Qatar.
This policy is provided as a standard template and is intended for review by the client’s legal counsel prior to publication.